Frequently Asked Questions

What is included in our offering?

Our package includes a year’s worth of story prompts for one storyteller, unlimited recipients (people with whom the storyteller’s stories are shared), and one hardcover book with a black & white interior (and a full color cover).

Can I purchase extra books?

You can order additional books when you are ready to print or one year whichever comes first. The pricing for additional copies of your book is as follows:
• $39: Black and white interior,  up to 540 pages
• $79: Color books, up to 300 pages
• $99: Color books above 300 pages, up to 540 pages ‍

Please take the time to carefully review your book’s interior preview before ordering, as we cannot offer reprints for errors that were present in the preview. If you are ordering a large number of books, we recommend ordering one copy first. That way, you are able to see the book in person, and can make any necessary corrections on our website before ordering the rest.

What do the books look like? Can I customize the cover?

The books are 6ⅹ9 inches, similar to a book you might find in a bookstore.  We will do our best to support font formatting such as  – italics, bold, or underline. The books can include photos; by default these are printed in black and white, but color printing is available at an additional cost. We have several professionally designed cover styles to choose from. All covers can be customized with a photo and a title, and some cover styles allow for different colors.

Can I choose the questions?

You can choose your storyteller’s questions from our library, edit our questions, or even write your own, so you have full flexibility with the topics your storyteller can write about. If you’d prefer not to choose questions, your storyteller will receive questions randomly from our library by default. You can view sample questions here:  {Insert Sample Questions Here}

Can I change my weekly question?

Each question email contains a link to change your question if you’re not inspired by that week’s topic. Just click that link, and you’ll be taken to our question library, where you can choose a new question or write your own.

Can my family’s stories be printed in the same book?

Each subscription covers 1 storyteller and 1 book, but if you purchase multiple subscriptions for multiple storytellers, you can include all their stories in the same book at the time of printing. (You’d then receive multiple copies of that book for your family to save.)

Can I invite two storytellers that share an email address?

If your storytellers share an email address, that’s no problem! You can purchase them each a subscription with the same email address (you’ll just need to make both purchases separately). Once their subscription begins, your storytellers will both receive questions once a week. The emails will be distinguished by the names in the subject lines.

How do I submit my story?

Just hit “Reply” to the question email, and compose your story in the new email. When you’re done, just send the email, and your story will be posted to your account. Note: Please do not send your story as a PDF file, as our system is unable to read those attachments.

Is there a word or page limit to my stories?

Our printer can print books up to 540 pages. In practice, few people run into this limitation. If your book exceeds 540 pages, you may purchase additional volumes. To find the current page count of your book, start a book order and download the interior preview.

Can I include photos? How many can I add?

To include a photo, simply include it with your email response, either inline or as an attachment. You can also upload images by logging into your account on our website. There is no limit to the number of photos you can include, aside from the max page limit of 480 pages per volume. Generally only 1 or 2 photos fit on each page, so bear that in mind if you have a large number of photos. We support standard photo formats such as JPEG and PNG, but please do not submit photos as a PDF file. High resolution photos are printed at 300 dpi. Smaller photos may be printed at 150dpi. Photos can be rotated, cropped and resized when editing the stories on our website.

Can I include captions with my photos?

Yes, you can! Type the caption directly underneath the photo. Short captions will be centered automatically in your book. Captions longer than one line will not be centered. Please note that the centering on the website may not exactly match the centering in the book, so make sure you review the book proof before ordering a printed book. Additionally, it's best to place the caption under the photo rather than above it, so that the caption will stay with the photo across page breaks.

What are your terms and conditions?

Add an answer here.